We like to think that we are in control of our iT strategy, carefully choosing our products, vendors and providers to fulfil our Grand Designs. But there can be Hell to pay when our well-planned roadmaps are threatened by the sudden merger or acquisition of a key vendor or provider. That’s when we discover that we signed away our iT strategy to whoever has got the most money. The harsh truth is that the iT customer is not king, because the higher commercial interests of the empire builders will always drive the marketplace. 
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