Welcome! The world of business technology depends on the massed hordes of managers, operators and technicians – who keep everything ticking over so nicely that most of the time you don’t even notice them – until your iT goes wrong. Being invisible has advantages for both sides…
Run IT and business technology infrastructure? The Devil's Guide to iT can help
But those who run iT spend much of their time with three imaginary pals: Process, TLA and SLA. Process is the best buddy of standardisation and worshipped by iT. Three letter acronyms (TLA) protect the non-techie innocents from the full horrors of techno-babble and sustain a protective shroud of mystery. Only iT initiates know the true meaning of SLA: Statement of Limited Ambitions - which simply defines what is acceptable, rather than what might be excellent.
Do you want me to make iT simpler? Take a deep breath and click here. I will transport you directly to the comfortably warm dungeon, where I share my valuable insight, tips and advice for those who run iT.
