ack adoption assembler audit austerity binary blackbox blade blank media break bridging bus business continuity business continuity plan business critical call change change agenda compatibility sustainability configuration contractual cost-to-serve cursor dangerous delivery dependency draft quality efficiency end user exit strategy exploit friction functions future product gigo impact impact analysis inertia innovation integration quotient interface iT strategy keys to the kingdom kybyte maintainability malware management by walking about memory stick menu-driven migration path model mtba multi-skilled network objectives operating system partners phishing planning posterity premature presentation problems project plan projects proprietary reboot recruitment agents register replicate requirements restore rip risk sales schmoozing scope creep security service shift key shortcut stress testing sunset support sysadmin temporary terabyte testing third generation tracking trashcan upgrade virus waterfall wifi wireless write XP y2k year 2000