The old Command and Control model of iT management, with an army of dedicated professionals arrayed neatly in ranks, is desperately outdated in the world of right-sourced iT, where services are delivered through a complex matrix of providers. This new order needs a new management model to get the best out of your iT investment portfolio and, just like a stock-broker helps clients manage their financial investments to best effect, an iT Service Broker should be a wheeler-dealer who knows the market inside out – and the product landscape too. 
A free gift from the Devil: members of the Outer Circles can see a great cartoon animation for this scenario at no cost
