Reality: How do you know?
the birth of a new system can be painful - long after the event
We all know anxiety precedes the launch of a new system; we hope everything will go well and do our best to prepare for the great event. But we still seem to forget just how much stress the ‘birth’ will place on our hard-pressed resources – and how quickly the pain and noise is [...] Risk Management (a new joined-up approach)
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