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The Myth:

Optimism about great new ideas is powerful stuff

Reality: But it can blind us to things we cannot control

the birth of a new system can be painful - long after the event

pangs and fangs

We all know anxiety precedes the launch of a new system; we hope everything will go well and do our best to prepare for the great event. But we still seem to forget just how much stress the ‘birth’ will place on our hard-pressed resources – and how quickly the pain and noise is [...]