Your business systems may be world-class, robust and powerful. But their usefulness will be diminished if staff are unable to exploit the systems effectively. That’s when mistakes happen, sometimes very costly too. New projects may well make adequate provision for training staff:
Fear, Uncertainty and Doubt – aka the Unholy Trinity; dearly beloved of those seeking investment in iT, by exploiting the insecurity of others. [...] The Myth:
Reality: right-sourced iT needs a whole new management mind-set managing right-sourced iT
The old Command and Control model of iT management, with an army of dedicated professionals arrayed neatly in ranks, is desperately outdated in the world of right-sourced iT, where services are delivered through a complex matrix of providers. This new order needs a new management model to get the best out of your iT [...] |
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