Reality: first impressions count so impress the customer
The Myth:
Reality: right-sourced iT needs a whole new management mind-set managing right-sourced iT
The old Command and Control model of iT management, with an army of dedicated professionals arrayed neatly in ranks, is desperately outdated in the world of right-sourced iT, where services are delivered through a complex matrix of providers. This new order needs a new management model to get the best out of your iT [...] The Myth:
Reality: We make most decisions on personal knowledge the risk of informal decision-support systems
You have probably been in meetings where colleagues have had a heated discussion, or even a serious difference of opinion, about the business ‘numbers’ – only to find that each person is working from a different set of figures; instead of a commonly shared perspective. This usually happens when people are not singing off [...] |
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